Executive - Customer Support - BPO (0-2 Yrs) Bhopal/MP (After-Sales/Customer Service)

- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility.- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients.- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough Gather and analyse client data to identify possible products or services to recommend to management.- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution.- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary- Inbound process, answering messages, responding to customers questions & assisting with customer issues on chatJob Location : bhopalJob role : Chat process/call process - Work from office- Walk in interview (ref:updazz.com)

Payroll Type : Permanent