Wanted Helpdesk Associate,

Job Role
Domain
Job Description
Years of Experience
Helpdesk Associate : Service Desk
Global End User Services
Requirements:
:
Helpdesk Associate at Grade:4 position in Service Desk
:
Must be a Graduate.
:
Good communication skills with 6 months of international calling experience
:
Good comprehension and writing skills
:
Must possess excellent customer handling skills
:
Should be comfortable to work in rotational shift with 24x7 support window
Job description:
:
Provide L1 technical guidance in activities associated with identification, prioritization and resolution of reported problems through Phone, Email and Chat.
:
Typically, the associate level participates in a supportive role by acting as a liaison between customers and departments within the Client Infrastructure.
:
Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office and COTS applications etc.
1:2 years of industry experience. 12 months in the current grade is a mandate.

Job Type: Permanent