Required Telecaller - Delhi

Telecaller discuss with potential customers to inform them of the company s offerings and services. They ensure the prospects are aware of the brand along the journey and influence them to enter the sales funnel. Additionally, they engage with existing customers to collect data on the impacts of the company s merchandise or services, which they subsequently relay to the relevant divisions to improve the user experience.& &

• Handle customer 's inbound and outbound& calls. Solving queries, telling them about products/offers/services
• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Minimum Requirement:

• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level

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Job Profile : Telecaller
Industry : BPO