Tech Mahindra - Executive - Customer Support (1-3 Yrs) Pune (After-Sales/Customer Service)

Role Overview :- As a customer Support Executive at Tech Mahindra, you will play a crucial role in resolving billing issues and providing exceptional customer service. This position involves working in a dynamic and customer-centric environment.Employment Details :Job Title : Customer Support ExecutiveCompany : Tech MahindraEmployment Type : Full TimeIndustry Type : Information TechnologyExperience Level : Mid-Senior LevelWork Experience (years) : 1 - 3 Years.Monthly Compensation : INR 4,00,000 - 4,60,000Education : Any GraduateMaximum Age : 40 YearsWorking Days : 5 Days (Rotational)Working Hours : US ShiftLocation : Pune, Maharashtra.Communication Skills : EssentialKey Responsibilities :- Resolve billing issues using effective query-solving techniques.- Provide clear and concise information regarding billing or services.- Review account information and address customer inquiries.Skills Required :- Proficient in billing processes, including understanding recurring bills, billing cycle changes, due dates, prorate charges, auto-pay and surcharges, service charges, and taxes.- Experience in resolving customer issues related to billing.- Strong communication skills.- Clarity in thought processes and ability to articulate thoughts effectively.- Ability to handle challenging situations with customers.- Strong multitasking skills and the ability to make fast decisions independently.- Willingness to work in a 24-7 environment. (Rotational shifts/5 days a week).- Customer-centric with logical thinking and spontaneity.- Ensure timely and professional responses to all queries.Benefits :- Cab pickup and drop facility within the transport radius.- Immense growth opportunities. (ref:updazz.com)

Payroll Type : Permanent