Telecaller - Family Medicine & Specialty Services (1-5 Yrs) Jaipur/Delhi NCR/Gurgaon/Gurugram (Telesales/Inside Sales/BPO)

- Work in a company with a solid track record of performance- Work alongside & learn from best in class talent - Fantastic work culture- Our client is reimaging family medicine and specialty services with an innovative blend of on-site and online care.- Founded by two primary care providers in Scottsdale, the company has now multiple locations in Arizona and California.- Their unique care model provides services in a supportive clinical environment, and an innovative telehealth platform that can help you stay consistently connected with your providers anywhere and everywhere you may need them.The JobYour responsibilities will include:Answering Healthcare Inquiries : Handle incoming calls from patients, caregivers, and healthcare professionals seeking information and assistance.Medical Information : Provide accurate and up-to-date information regarding healthcare services, medical conditions, treatment options, and facility locations.Appointment Scheduling : Assist patients in scheduling medical appointments, consultations, and follow-up visits.Insurance Verification : Verify patient insurance information, eligibility, and coverage for medical services.Patient Support: Offer emotional support and guidance to patients and caregivers, especially during stressful or sensitive situations.Medical Records Access : Facilitate access to medical records, test results, and documentation as needed, while ensuring patient privacy and compliance with HIPAA regulations.Complaint Resolution : Address patient complaints, concerns, and feedback professionally and effectively, escalating issues as necessary.Follow-Up : Conduct follow-up calls with patients to ensure their satisfaction and gather feedback on their healthcare experience.Electronic Health Record (EHR) Usage : Utilize electronic health record systems to access patient information and update records as required.Ideal Candidate :- You have at least 1 year experience ideally as a Telecaller.- You possess excellent negotiating skills with a strong ability to influence people of all levels.- You are a strong networker & relationship builder- You are adaptable and thrive in changing environments- You are highly goal driven and work well in fast paced environments (ref:updazz.com)

Payroll Type : Permanent