Leidenschaft Incorporation - Executive - Customer Care (0-2 Yrs) Mumbai (After-Sales/Customer Service)

We are seeking a dedicated and customer-focused individual to join our team as a Customer Care Executive. The successful candidate will play a crucial role in ensuring high levels of customer satisfaction and loyalty through effective communication, problem resolution, and a commitment to providing an outstanding customer experience.Handling Calls and emails.- Resolve customer complaints via phone, email, mail, or social media.- Monitoring customer feedback websites.- Handling queries raised on social media platforms.- Daily tracking and follow up of customer feedback reports.- Handling customer queries on WhatsApp.- Handling offline orders through different sources.- Coordinate with internal teams to ensure proper customer service is being delivered. (ref:updazz.com)

Payroll Type : Permanent