Executive - Customer Care (1-4 Yrs) Mumbai (After-Sales/Customer Service)

We are looking for a customer support consultant to handle queries from customers and provide support to them. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.Work Responsibilities- Identify the needs of customers, resolve issues, and provide solutions.- Handle inbound and outbound calls to customers.- Cross-selling other products wherever possible.- Maintain good customer relations.- Meet personal targets and work towards meeting team targets.- Maintain records of the conversations with the customer and analyze the data.- Write and submit timely reports on performance, targets, and customer queries.Critical requirements for the role (Must-Haves):- Graduate.- 0-3 years of experience.- Excellent communication skills.- Proficiency in MS Office (MS Excel and MS Outlook, in particular).- Must be patient, positive, and professional.- Strong customer service skills.- Ability to set and meet goals.Candidate attribute (Culture Fit):- Entrepreneurial in nature.- Agile with a growth mindset.- Comfort with an unstructured role and environment that evolves over time. (ref:updazz.com)

Payroll Type : Permanent