SurePass - Executive - Technical Support (0-1 Yrs) Delhi (After-Sales/Customer Service)

Title: Technical Support ExecutiveCompany Overview:SurePass Technologies has launched a first-of-its-kind check-in service that allows on-ground businesses such as hotels, banks, residential/corporate buildings to onboard and manage customers/visitors by verifying their ID credentials in real-time. SurePass Technologies API can authenticate and digitally store a customer/visitor s Aadhar card, driver s license, voter ID, and PAN for your compliance or security needs.Position: Technical Support ExecutiveLocation: Netaji Subhash Place, DelhiResponsibilities:1. Product Knowledge:- Develop a deep understanding of our software products and stay updated on new features and updates.- Effectively communicate product features, functionalities, and best practices to customers.2. Issue Resolution:- Investigate and analyze customer-reported issues, working closely with the development team to identify and implement solutions.- Document and track customer issues, ensuring timely resolution and customer satisfaction.Requirements:- Bachelor s degree in Computer Science, IT, or related field.- Proven experience in technical support or a similar customer-facing role.- Strong understanding of software development and troubleshooting methodologies.- Excellent communication skills, both written and verbal.- Ability to work collaboratively with cross-functional teams.- Customer-oriented mindset with a passion for delivering exceptional support.You can apply on here or you can send your cv Join our team and be part of a dynamic company at the forefront of software development, where your technical expertise will make a significant impact on customer satisfaction and product success. Apply now! (ref:updazz.com)

Payroll Type : Permanent