Assistant Manager - Customer Support (3-7 Yrs) Bangalore (After-Sales/Customer Service)

Key ResponsibilitiesFront desk operations, customer service and management of Experience Centre- Greet and welcome visitors, ensuring a friendly and professional demeanour- Maintain a well-organized front office area, ensuring cleanliness and tidiness- Provide exceptional customer service by addressing inquiries, concerns, and resolving issues promptly and courteously- Oversee guest check-ins and check-outs, ensuring accuracy and efficiency in the process- Overseeing the operations of Experience Centre & ensuring seamless customer journey as per protocol, in coordination with the facility manager- Assist Sales & CRM team as and when required with the tasks assigned by the Sales HeadInformation management :- Provide accurate and up-to-date information about the Experience Centre s Operations- Manage inquiries via phone, email, and in-person interactions, responding promptly and professionallyComplaint handling :- Address customer complaints and concerns, aiming for effective resolutions to maintain high levels of customer satisfaction- Escalate issues to designated hierarchy when necessaryCoordination and communication : - Collaborate with different departments to ensure smooth operations and seamless customer experience- Facilitate effective communication between various teams and maintain a cohesive work environmentAdministrative tasks :- Assist the facility manager in the facility operations and maintenance of the Experience Centre. Prepare necessary reports, manage documentation, and maintain relevant records as needed (ref:updazz.com)

Payroll Type : Permanent