Customer Service Specialist - Inbound Voice Process - Bank (2-5 Yrs) Chennai (After-Sales/Customer Service)

Experience : 2 - 10 YearsSalary : 4 LPA - 4.2Location : Chennai , Tamil naduKey Responsibilities :- Displaying complete onus to customers queries/problems- Delivering service with requisite courtesy and accuracy- Adhering to product and process requirements, with nil errors- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores - Escalating customer issues to the right internal stakeholders- Ensure process efficiency and effectiveness by- Complying to service and sales guidelines- Achieving Call Quality targets- Cross-sell/upsell set products - Resolving customer queries at the first instance of contact, with minimum call handling time- Loans and mortgagesRole Proficiencies :- 2- 5 years relevant role in voice customer service- Shifts as in days/noon/night. It will be rotational- Fresher with Postgraduates/Engineering Graduates, and Graduates with 2 year of experience- Good communication skills in both English and local language- This role is rotational shift and week offs 24/7 rotational shifts- Ability to handle pressure and meet deadlines- Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department- Excellent lead generation and conversion skill (ref:updazz.com)

Payroll Type : Permanent