Customer Support Role - International Voice Process - Telecom (0-1 Yrs) Chennai (After-Sales/Customer Service)

- Graduate with 15 years of formal English Medium education- Excellent Communication SkillsLocation : Chennai (On-site)- 9.5 hours working hours/day.- 5 days working- Shift and working days Flexible.- Rotational Week-offResponsibilities :Customer Support :- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring overall customer satisfaction.- Respond promptly to customer inquiries through various channels such as phone, email, and chat.Communication :- Communicate effectively with customers, ensuring clarity and understanding of information.- Collaborate with team members to share insights and updates on customer interactions.Problem Resolution :- Identify and resolve customer concerns, complaints, and escalations in a professional and timely manner.- Work towards achieving first-contact resolution whenever possible.Adaptability :- Adapt to changes in processes, policies, and products to meet evolving customer needs.- Continuously improve knowledge and skills through training and development programs.Team Collaboration :- Collaborate with cross-functional teams to address complex customer issues and improve overall service delivery.- Participate in team meetings and contribute to a positive team culture.Flexibility and Shifts :- Embrace flexible working hours and shifts to accommodate the needs of the business and provide support across various time zones.Quality Assurance :- Adhere to quality assurance standards to ensure consistent and high-quality customer interactions.- Participate in quality improvement initiatives as needed.Continuous Improvement :- Provide feedback on processes and suggest improvements to enhance efficiency and customer satisfaction.- Participate in training sessions to enhance skills and stay updated on industry best practices. (ref:updazz.com)

Payroll Type : Permanent