Manager Customer Support Analytics

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AGCO is looking to hire candidates for the position of Manager Customer Support Analytics.
The Manager Customer Support Analytics role will be responsible for executing the development of high value insights. This is expected mainly by leveraging data, mathematical and analytical techniques and data reporting capabilities. The role is responsible for the execution of cutting:edge advanced data science and analytics initiatives for the Global Customer Support team.
The role will translate, summarize, and present large and complex datasets in an easily understandable manner, making is possible to spot patterns, trends and correlations. This position will also design and deploy effective data pipelines, data visualizations and storytelling techniques to generate insights from data.
The role will be an individual contributor role who is a hands:on analytics professional solving different use cases to provide value for different business units within the Customer Support organization.
Your Impact
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Works with senior management and key Customer Support Business stake holders in identifying and prioritizing actionable, impactful insights across a variety of core business fronts, driving informed decision:making across the business domains.
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Works with business stakeholders and functional domain experts to map reporting requirements into dashboards, BI tools, and Salesforce.
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Visualizes data and analytical insights for easy consumption for business using reports, dashboards, and scorecards. Uses storytelling to explain business insights to stakeholders.
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Adheres to enterprise visualization standards and best practices. Optimizes performance of the queries involving on the fly calculations
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Build wireframes and mock:ups of dashboards and reports as needed to deliver effective data visualizations.
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Defines the integration points with other systems and communication of the effects of possible system changes in cooperation with other teams.
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Explores large datasets to determine their characteristics and select appropriate visualizations.
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Works with cloud technologies to develop and deploy efficient data ingestion pipelines integrating multiple data sources.
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Acts as a change agent to drive data driven decision making within the organization.
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Possess extensive knowledge and technical know:how on data visualization and data engineering technologies / processes to build robust and reliable data visualizations and analytics solutions.
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Stays up to date on leading data science and visualization practices, trends, design, learning and development cycles.
Your Experience and Qualifications
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12 years of Experience with Data Visualization Tools (Tableau, QlikView, Power BI)
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12 years of Experience in data models, data warehousing, data ingestion concepts, relational databases and various data management methods and techniques
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12 years of Experience with building data integrations and pipelines from/to Salesforce Marketing Cloud and Sales Cloud, SAP, PTC tools, and internal CRM systems
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12 years of Experience of working with cloud technologies (AWS, Azure, GCP etc...)
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Knowledge of data structures of ERP and CRM Systems (Microsoft Dynamics 365, SAP, Salesforce, Bill of Materials (SBOM,EBOM,MBOM, etc.)
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Hands:on experience in working with SAS, SQL, R, Spark or Python and Excel
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12 years as a Project, Program or Product Management with experience leading global initiatives.
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8 years of Global experience driving enterprise level Change Management cross functionally.
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Strong communication / interpersonal skills, capable of interacting with multiple levels of IT and
Job Type: Permanent