Manager - Customer Support - FMCG (4-10 Yrs) Navi Mumbai/Mumbai/Thane (After-Sales/Customer Service)

We are currently seeking a talented Customer Support Manager with a background in the automotive manufacturing industry to join our team. This role offers a unique opportunity to work on diverse projects and make a significant impact on our clients success.The individual should be inclined to leverage his experience and be involved in project execution with the client for longer durations.Key Responsibilities:- Client Engagement: Engage with clients in the industry to understand their unique challenges, objectives, and opportunities.- Data Analysis: Conduct comprehensive data analysis, both quantitative and qualitative, to gain insights into the automotive sector and client-specific challenges.- Strategic Planning: Develop innovative strategies and recommendations tailored to clients needs in the auto industry, taking into account market trends, competitive analysis, and industry best practices.- Project Execution Execute and manage consulting projects to ensure the successful implementation of strategies and recommendations.- Client Relationship Management: Foster and maintain strong client relationships by providing exceptional service, understanding their evolving needs, and ensuring client satisfaction.- Sector Expertise: Leverage your academic or experiential knowledge of the automotive industry to provide valuable insights and expertise in client projects.- Report and Presentation: Prepare high-quality reports, executive summaries, and presentations that effectively communicate findings, recommendations, and action plans to clients and internal teams.- Team Collaboration: Collaborate effectively with cross-functional teams, both internal and external, to deliver results that exceed client expectations.Qualifications:- B.E ( Mechanical )(MUST HAVE)MBA preferred.- 3-5 years of experience in Customer Support , strategy, and Team Handling.
-Strong analytical and problem-solving skills.- Proficiency in data analysis and familiarity with data tools and software.- Exceptional written and verbal communication skills.- A demonstrated passion for and understanding of the automotive/Manufacturing industryCan be from (Automotive/ Manufacturing Industry) (ref:updazz.com)

Payroll Type : Permanent