Client Account Manager - Sales - IT (5-10 Yrs) Hyderabad (IT Sales)

Client Account ManagerJob Description : Responsibilities :- Retention and Expansion within existing customer accounts is the primary responsibility- Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to serve and motivate key accounts to stay with the business.- Maintain an updated sales funnel and participate in regular sales reviews and conducts analysis that influence account-specific decision making- Remain responsible for assessing, clarifying, and validating the customer s needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business standards.- Advise customers on strategic initiatives and roadmaps aligned with executive vision.- Identify and evaluate the business opportunities by keeping an eye out for business best practices, trends, and principals that will enable the key account team to keep the customers satisfied.- Implement Sales strategies that lead to high customer satisfaction, hence, building awareness and credibility with the existing customers.- Take part in the strategic account planning process in which the financial targets, performance objectives, account management standards and critical milestones over specific periods of time are to be decided.- Plays an analytical role to prepare detailed proposals/quotes depending on each customer s requirements.- Will be responsible to prepare pricing documentation for the business s products/services.- Manage customer relationships and provide engagement oversight, Identify and develop project opportunities with existing customers.- Optimize existing processes within the company and actively enhance all Customer Success initiatives.- Stay collaborative with the customer support and resource management departments in an effort to meet the account performance objectives as well as the key accounts expectations through complimentary cross-functional efforts.Required Skills :- The ideal applicant should have at least 5 years of Key Account Management experience in managing customer accounts for consulting related services and related revenue- Enthusiasm in customer interaction and passion to understand problems and solve them for customers- Background in business, marketing, or communications, LinkedIn presence, blogs/Vlogs are an added advantage- Should have demonstrated a great deal of sales experience, possessing an ability to drive sales and having met and even exceeded YoY targets in their accounts- Exceptional ability to communicate and foster positive business relationship- Assertive communicator and skilled in communicative effective via presentation, documents and emails- Good knowledge on the best practices, market trends, consumer trends, and the competitive environment- Demonstrated proficiency in financial analysis, being able to identify profitable sales opportunities and the development of financially viable long-term key account plans- Experience in analysing and optimizing the existing processes in the Customer Success journey and Account Retention- Europe and US exposure will be an added advantage- Should be from the Software industry. (ref:updazz.com)

Payroll Type : Permanent