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Service Desk- Voice Support

Negotiable
by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
Technically support over calls
Call assigning & transferring to technical team.
IT User Support on Phone, Email & Tool
Ensure that tickets& are responded/resolved within SLA and follow up with respective stakeholders
Voice support to remote users
Voice support & chat handle
Call Management & Escalation.
Working on IT& Tickets.
Vendor co-ordination &management.
Technical Support to IT Users through calls and chats.
Generate the various performances related reports.
Any other related activity.
Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills.
Accountable to answer customer requests and assisting customer either by email/chat or over the phone.

Job Profile : Service Desk- Voice Support
Industry : BPO, bsc-bca-bbm
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About Employer
Freshersworld (Registered since June-2017)
Impact Infotech Pvt Ltd
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