Manager - Telesales - Loan (5-10 Yrs) Mumbai (Telesales/Inside Sales/BPO)

Responsibilities:- Responsible for managing Tele sales department - Create incremental Performance of Tele Sales Call Centre.- Develop the Tele Sales strategy including sales training, scripting, campaign timing, sales forecast, campaign tracking.- Manages daily activities & performance of Telesales department, Telesales Supervisors, and Representatives.- Exceed targets and challenging KPIs.- Maintain and grow existing client base.- Identify cross sell and up sell opportunities.- Ensure all activity is recorded and presented to the Reporting Manager.- Manage Telesales campaign with being on site at call centers at 100% of time, to include call monitoring, team meetings, sales incentive execution, and workforce and workflow management.- Setting weekly and monthly sales targets.- Maintaining customer relationships.- Handling escalated customer complaints.- Compiling and presenting sales reports.- Good in Review PPT preparation & Presentation.- Coordination with the disbursement officer and respective business unit for disbursement-related data.- Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets.- Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring (ref:updazz.com)

Payroll Type : Permanent