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Customer Support Engineer

Negotiable
by Freshersworld
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Job Specifications
Employment Type Full time jobs
Job Description
The Customer support engineer has to provide service support to all the customers,& For ensuring trouble free operation of our Industrial Automation systems and solutions.
Required Skills :
  • Attention to detail
  • & Active listening and troubleshooting skills
  • & Outstanding communication skills with team and clients
  • & An analytical mind and strong problem-solving ability
Improve customer support quality by studying and re-designing processes, setting up and communicating service metrics, monitoring and evaluating results, and implementing changes. Track and report on all service escalations to create improvement plans.

Track issues and incoming requests across different teams. Analyze how their company 's audience is using support documentation in order to quantify opportunities for customer improvement. Position shields other technical departments from disruptions and stagnation.


Job Profile : Customer support engineer
Industry : tech-support
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About Employer
Freshersworld (Registered since June-2017)
ACI Automation Pvt Ltd
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