Required BPO Quality - Navi Mumbai

Negotiable

by Freshersworld
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Job Specifications

Employment Type Full time jobs

Job Description

QA languages: Assamese, Telugu, Tamil, Malayalam
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Quality assessment and control: Evaluate call agents performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.
Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.
Customer feedback: Incorporate customer feedback into quality assessment processes requirements
Proven experience (minimum 6 months) in quality analysis and call auditing, preferably in a customer service environment.
Excellent communication skills, both written and verbal.
Knowledge of relevant industry regulations and compliance standards.
Proficiency with Microsoft Office suite (Word, Excel, PowerPoint)

Eligibility Criteria: -
18-35 years of age
12th& pass or above
Proficient/familiar in computer operation
Work Location :- Kopar Khairane, Navi Mumbai (On site)
Job Profile : BPO Quality
Industry : BPO

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