Associate Manager - Telesales (4-9 Yrs) Hyderabad (Telesales/Inside Sales/BPO)

Overview:- The Market Development team is our direct link to our customers and brings in the revenue.
-It includes sub teams like Renewals, HVM (High Value Memberships), Hubs, and Retail Centres.
-They might be spread across locations but they are united by one cause... What s the sale for today? Role: - The Manager will be completely responsible for the overall AOP target achievement.
-The person will be required to pull up his/her sleeves and get involved in every aspect of market development & sales.
-This is a strategic and important part for the business hence we need someone who is analytical, strategic as well as tactical.
-The candidate needs to be owning and hitting/exceeding quarterly/annual sales targets with the assigned teams.What you will do in this role:- Responsible for overall AOP target achievement.
-Will assist in driving the productivity of Centers and Outbound team.- Data Analytics: Analysis various data and showcase trends, identify and correct performance gaps.- Track lead conversion on various source and system categories. Identify gaps in lead conversion and execute methods to correct it.- Drive various projects which are allocated time to time to drive efficiency and productivity.- Co-ordinate and liaison with various departments on behalf of the center and outbound team and give support to ground teams by resolving day-to- day operational challenges faced by them.- Design and Drive R & R program nationally for center and outbound teams.- Design training modules for new recruits, design trainings for improving existing efficiency, Development of existing training modules.- Execute trainings across all centers and outbound teams.What you should have:- 4 years of experience in Telesales team management.- Bachelor s Degree.- Exposure to value & volume selling is a must.- Good Understanding of Quality metrics and process improvements.- Drive performance management by applying and implementing best in class performance metrics. (ref:updazz.com)

Payroll Type : Permanent