Customer Care Specialist

Key Responsibilities
1. Lead Generation and Revenue Conversion:
Conduct outbound calls to potential clients, presenting advertising
opportunities available on our digital screens.
Identify and qualify leads, turning inquiries into confirmed bookings.
Negotiate advertising packages and close deals to achieve revenue targets.
2. Inbound Call Management:
Respond to inbound inquiries, providing information about advertisement
slots, pricing, and campaign customization.
Assist clients in selecting the most suitable advertising options for their needs.
3. Relationship Building:
Develop and nurture strong relationships with clients to encourage repeat
business.
Offer tailored solutions that align with client goals, ensuring satisfaction and long-term partnerships.
4. Advertisement Coordination:
Collaborate with internal teams to ensure timely placement of advertisements
and seamless execution of campaigns.
Monitor and confirm that advertisements are displayed correctly and
according to client specifications.
5. Reporting and Documentation:
Maintain detailed records of calls, leads, bookings, and client feedback in the CRM system.
Prepare reports on sales performance, client engagement, and revenue growth.
Requirements
Proven experience in customer service, sales, or lead generation roles.
Excellent communication, persuasion, and negotiation skills.
Ability to manage high call volumes and multitask effectively.
Familiarity with CRM systems and sales tracking tools.
A proactive and goal-oriented approach to generating revenue.