Customer Support Associate - IT (0-1 Yrs) Kolkata (After-Sales/Customer Service)

Job Title: Customer Support Associate (CSA) - Voice ProcessCompany: Tech MahindraLocation: DLF2, 3rd Floor, Block B, Rajarhat, Kolkata-700156 (Opposite of Geetanjali)Employment Type: Full-time, PermanentWork Schedule: 100% Work from OfficeShift Type: 24/7 ShiftsJob Overview:Tech Mahindra is hiring Customer Support Associates (CSA) for our Voice Process team in Kolkata. This is an exciting opportunity to join a global IT and business solutions leader offering permanent, full-time employment with a fixed salary. Freshers and experienced candidates are encouraged to apply.Key Responsibilities:- Resolve customer queries through voice calls with professionalism and efficiency.- Provide high-quality customer service, ensuring customer satisfaction.- Handle inbound calls professionally and efficiently in English & Hindi.- Maintain customer records and escalate complex issues to higher-level support when necessary. (ref:updazz.com)

Payroll Type : Permanent