Advantage Club - Manager/Intern - Customer Success (0-1 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

Key Responsibilities :Develop Customer Success Strategies : Collaborate with the creative team to maintain and evolve customer success strategies and best practices.Senior Management Communication : Effectively communicate with internal and external senior-level management to understand customer needs, enhance retention and growth strategies, and share key insights and learnings.Metrics Maintenance : Manage and maintain existing customer success metrics and data as directed by leadership.Client Collaboration : Collaborate with team members to strategize and problem-solve upcoming client meetings, ensuring alignment with customer success goals.Campaign Performance Analysis : Prepare documentation and visuals to demonstrate campaign performance to clients; analyze trends to identify areas for improvement.Customer References and Case Studies : Partner with sales and marketing teams to secure customer references and develop compelling case studies.Customer Experience Improvement : Review customer complaints and concerns, proactively seeking opportunities to enhance the overall customer experience.Brand Advocacy : Cultivate an enthusiastic customer base and identify brand ambassadors to amplify product benefits and value.Product Demonstrations : Conduct product demonstrations to showcase features and benefits for customers.Onboarding Process Improvement : Enhance onboarding processes to ensure seamless customer integration and satisfaction.Cross-Promotion Initiatives : Develop and execute reciprocal cross-promotion programs with business partners on social media platforms and coordinate online reviews to benefit both businesses mutually.Required Skills : - Should have knowledge in marketing, sales, account management, or customer success- Looking for MBA fresher s- Strong verbal and written communication, strategic planning, and project management skills- Analytical and process-oriented mindset- Comfortable working across multiple departments in a deadline-driven environment- Active team player, self-starter, and multitasker who can quickly adjust priorities- Knowledge of Salesforce and project management tools- Event planning experience a plusWhat you will get:- 6 months internship Full time opportunity- Stipend would be provided- 5 Days working 1st Saturday workingTimings - 10 AM - 7:30 PM (ref:updazz.com)

Payroll Type : Permanent