Executive - Customer Service (1-3 Yrs) Mumbai (After-Sales/Customer Service)

Job Profile - Customer Executive ServiceTo continue providing our customers with a complete food solution, the main purpose of this position is to interact with customers to provide and process information in response to inquiries, concerns and requests about the products.ResponsibilitiesFinancial responsibility: Partnering with the purchase and logistics processes for cost efficiency, supply efficiency using various indices Ensuring market growth because of repeat business and new business engaged customersCustomer responsibility (Internal & External)- Work closely with the Sales team to monitor and ensure the orders are placed on time for timely dispatch- Ensure prompt resolution of customer queries/ complaints, recall of reject goods and replenishments immediately- Work closely with the QA team to identify gaps in the product and reasons for order rejection and share timely feedback with the customers- Monitoring and involved in dispatch planning on a daily basis, for establishing quality & quantity limits for effective inventory control, both at warehouse and at client end.- Monitoring stock for HORECA clients based on inputs from category managers /sales team and order trends, to reduce the service lead time- Partner with the Logistics team to identify and select transporters and negotiate with them and also monitor material movement to supervise performance.- Document, update and maintain MIS to facilitate daily meetings and inputs to PPIC to decide dispatch prioritization based on customer urgencies- Share MIS on order analysis ,forecasts and pending orders and shipment status with relevant business leaders for decision making on customer relationship management- Ensure all documentation and paperwork related to order and dispatch is completed, and following up with customers for timely payments.Process Improvement:- Regularly review vendor/supplier performance to ensure adherence to predefined specifications of quality, quantity, timeliness of material, credit terms etc. and share feedback and technical inputs for service quality improvement and cost savings- Reviewing contracts and documentation related statutory requirements and ensuring all paperwork is renewed on time (for e.g. insurance, licensing, customs including claim settlement).Skills - Operating experience on any ERP software (for ex. SAP Material management module, MS Navision, Ariba etc ) (ref:updazz.com)

Payroll Type : Permanent