Customer Service/Customer Support

1. I am an Omni business leader who gives my customers a WoW experience across channels
2. I greet, smile, and engage with customers to understand their needs
3. I utilize an omnichannel medium to sell products and services that fulfill customers ' needs
4. When customers are in-store, I assist them in expanding their choices through digital channels
5. I ensure that I am up to date with Decathlon 's products, services, and offers across all channels
6. I ensure the best in the class offer, display, and availability for my sport
7. I guarantee customer and teammates ' safety in-store, with products, stock storage, and data protection
8. I make sure that I select the right offer to give my users, the right product and services
9. I forecast my business according to my seasonality/ trend and ensure appropriate stock levels
10. I set up an experiential layout with strong visual merchandising strategies to increase my business
11. I will master the tools needed, to give my users the best in the class offer, display, and availability
12. I Develop my sports ' local omnichannel performance

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