Field Sales Executive

Key Responsibilities:

1. Merchant Acquisition and Onboarding:

• Visit local retail outlets, vendors, and service providers to explain the advantages of accepting digital payments through Paytm.
• Pitch and promote Paytm s QR code, Soundbox, POS terminals, and other merchant-focused solutions.
• Onboard merchants onto the Paytm platform by collecting required documents (e.g., PAN, Aadhaar, shop license) and completing the KYC process.
• Ensure that merchants are successfully activated and ready to accept payments.

2. Product Demonstration and Promotion:

• Demonstrate how to use Paytm s merchant app, QR code, and soundbox functionalities.
• Educate merchants on how to view transactions, receive settlements, and access customer support via the Paytm app.
• Encourage merchants to opt for premium offerings like subscription-based Soundbox or insurance plans.

3. Territory Management:

• Work within a designated area, covering multiple localities or market zones daily.
• Plan daily visits strategically to maximize the number of merchant interactions.
• Track leads, conversions, and merchant feedback to continuously improve sales performance.

4. Customer Support and Relationship Management:

• Act as the primary point of contact for merchants during onboarding and early usage.
• Resolve merchant issues related to payment reconciliation, settlement delays, or device malfunctions.
• Build long-term relationships with merchants to drive repeat business, referrals, and product upselling.

5. Reporting and Documentation:

• Maintain accurate records of daily visits, leads generated, merchants onboarded, and feedback received.
• Submit reports to the Area Sales Manager on a daily/weekly basis.
• Use mobile apps or CRM tools provided by Paytm to log all activity and merchant data.