Executive - Customer Success (0-1 Yrs) Rajkot/Gujarat (After-Sales/Customer Service)

Key Responsibilities:1. Client Visits & Relationship Building:- Conduct regular field visits to client locations.- Understand client requirements and business workflows.- Maintain strong client relationships to ensure satisfaction and long-term engagement.2. Software Implementation & Consulting:- Support clients in setting up and using our software solutions.- Offer tailored solutions and ensure proper implementation based on client needs.- Suggest best practices and feature usage for maximum benefit.3. Training & Onboarding:- Conduct in-person training sessions at client locations.- Explain product features and usage in simple, client-friendly terms.- Assist clients during onboarding and post-implementation support4. Support & Reporting:- Provide first-level technical support during field visits.- Log feedback, issues, and improvement suggestions.- Coordinate with internal teams for escalations and updates.5. Additional Support:- Participate in internal reviews, reporting, and planning activities.- Support sales or marketing activities when needed.- Take initiative and perform additional responsibilities as per the situation or company needs (ref:updazz.com)

Payroll Type : Permanent