Customer Care Executive

JD for Customer Care Executive for voice process & Qualification: Any Graduates (12th / ITI / 3 years Diploma is also applicable) & Language: English 1 South language is mandatory (Kannada / Tamil / Telugu / Malayalam) & Experience: Fresher & Location: Bangalore & General Shift: 10 am to 7 pm
.& Incentives upto 5000

Key Responsibilities:

1. Handling Inbound and/or Outbound Calls

• Receive inbound calls from customers regarding product issues, service requests, billing, or account information.
• Make outbound calls to customers for feedback, follow-ups, appointment confirmations, or issue resolutions.
• Maintain a professional and courteous tone in all interactions.

2. Issue Resolution and Escalation

• Identify customer problems quickly and provide appropriate solutions.
• Escalate unresolved or complex queries to the appropriate department or team leader.
• Follow up on unresolved calls until the issue is closed satisfactorily.

3. Customer Engagement and Satisfaction

• Build rapport with customers to ensure a positive service experience.
• Educate customers about company products, services, procedures, and policies.
• Encourage customer loyalty through quality service and accurate information delivery.

4. Data Entry and Call Logging

• Accurately document customer interactions, queries, and resolutions in the CRM system.
• Update customer records and maintain call logs for future reference and reporting.
• Track and report recurring issues or feedback to improve service quality.

5. Adherence to Quality and Compliance Standards

• Follow call scripts and standard operating procedures as per company guidelines.
• Maintain compliance with internal processes, regulatory requirements, and data privacy policies.
• Participate in periodic audits, feedback sessions, and quality evaluations.

Job Profile : Customer Care Executive
Industry : Diploma, Walkin, tech-support