Tele Calling Executive

We 're hiring a Tele Calling Executive at Posch Holidays! Join our dynamic team to assist customers with holiday bookings, provide excellent service, and help create unforgettable travel experiences. If you 're a communication pro with a passion for travel, we want to hear from you!

Key Responsibilities:

1. Outbound Calls and Lead Generation:

• Make outbound calls to potential customers, introducing products or services and generating interest.
• Conduct market research and gather relevant information to qualify leads and identify opportunities for sales or follow-up.
• Schedule appointments, product demos, or consultations for senior sales staff or managers.
• Promote company services, offers, and discounts to increase customer engagement and drive sales.

2. Inbound Call Handling:

• Answer incoming calls from customers, addressing inquiries about products, services, or existing orders.
• Resolve customer complaints, provide solutions, and ensure overall customer satisfaction.
• Document call details, customer feedback, and resolutions accurately in the CRM system.
• Cross-sell or upsell company offerings where applicable.

3. Customer Relationship Management:

• Build and maintain strong relationships with customers to ensure high levels of customer retention and satisfaction.
• Keep customers informed about new products, services, and upcoming promotions to encourage repeat business.
• Follow up with customers post-sale to ensure satisfaction and obtain feedback for improvement.

4. Data Entry and Record Keeping:

• Update customer information and maintain accurate records of interactions, inquiries, and transactions in the CRM system.
• Track call outcomes and report daily, weekly, or monthly progress to supervisors or team leaders.
• Ensure compliance with data protection regulations and confidentiality policies.

5. Sales Target Achievement:

• Work towards achieving individual and team sales targets or KPIs as set by management.
• Focus on increasing conversion rates and generating repeat business from existing clients.
• Participate in sales campaigns, marketing initiatives, or contests to drive performance and team goals.

6. Reporting and Feedback:

• Provide regular updates and insights regarding customer responses, product interest, and market trends.
• Report on customer complaints or issues that require escalation to higher management.
• Suggest improvements or adjustments to processes and scripts for better performance and customer engagement.

Job Profile : Tele Calling Executive
Industry : BPO, Diploma