Senior Tele Sales Executive

Key Responsibilities:

• Make high volumes of outbound calls to potential and existing customers using pre-qualified or cold leads.
• Promote and sell company products or services to customers through structured and persuasive conversations.
• Deliver customized sales pitches based on customer profiles, interests, and business needs.
• Maintain a consistent follow-up schedule with leads until the sales process is completed.

• Identify and qualify prospects from various sources including databases, inbound inquiries, referrals, and cold calls.
• Convert leads into paying customers through effective sales techniques, needs analysis, and product presentations.
• Maintain a strong understanding of the sales funnel, ensuring a healthy pipeline at all times.

• Accurately document customer interactions, follow-ups, feedback, and sales status in the CRM system.
• Track and report daily, weekly, and monthly sales performance against set targets.
• Prepare and submit performance summaries and insights for team leaders and management review.

• Build and maintain positive relationships with customers by understanding their needs and providing excellent service.
• Handle customer objections and resolve concerns effectively to close deals.
• Guide customers through the sales process, including pricing, packages, and service features.

• Support junior telesales executives by sharing best practices and providing guidance during difficult calls or negotiations.
• Participate in team huddles, training sessions, and workshops to improve sales strategies and communication skills.
• Act as a role model in maintaining professionalism, courtesy, and customer-centric behavior.

• Consistently meet or exceed individual and team sales targets, KPIs, and call metrics.
• Optimize personal call scripts and techniques to improve conversion rates and customer engagement.
• Identify cross-selling and upselling opportunities based on customer needs and buying patterns.

• Maintain a strong understanding of the company s products, services, pricing, and competitive advantages.
• Keep up to date with market trends, customer preferences, and competitor offerings.
• Provide customer feedback to product and marketing teams to improve offerings and positioning.