FreshMenu - Customer Support Role (0-3 Yrs) Bangalore (After-Sales/Customer Service)

- Respond to customer queries in a timely and accurate way, via phone, email or chat- Identify customer needs and help customers use specific features- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)- Update our internal databases with information about technical issues and useful discussions with customers- Monitor customer complaints on social media and reach out to provide assistance- Share feature requests and effective workarounds with team members- Inform customers about new features and functionalities- Follow up with customers to ensure their technical issues are resolved- Gather customer feedback and share with our Product, Sales and Marketing teams- Assist in training junior Customer Support Rep (ref:updazz.com)

Payroll Type : Permanent