Tradologie - Operations Executive - Client Relationship Management (2-5 Yrs) Noida/Noida 62 (After-Sales/Customer Service)

About the RoleWe are seeking a detail-oriented and client-focused Operations Executive to join our service delivery team. The ideal candidate will be responsible for managing ongoing relationships with clients, ensuring smooth execution of services, handling day-to-day operational tasks, and acting as a bridge between internal teams and customers.Key Responsibilities :- Act as the primary point of contact for a set of assigned clients- Ensure timely and smooth execution of service deliverables as per client expectations- Handle client queries, concerns, and escalations promptly and professionally- Track service performance and delivery KPIs, ensuring adherence to SLAs- Coordinate with internal teams (e.g., service delivery, tech, support) to resolve issues- Maintain up-to-date records of client interactions, service history, and feedback- Share reports, updates, and relevant documentation with clients regularly- Contribute to process improvements and client satisfaction initiatives- Proactively identify potential issues and work toward timely resolutionKey Requirements :- Bachelor s degree in Business, Management, or a related field- 2-4 years of experience in operations, client servicing, or customer success roles- Excellent communication and interpersonal skills- Strong coordination, follow-up, and multitasking abilities- Familiarity with CRM tools and service delivery platforms- A client-first mindset and a proactive approach to relationship management (ref:updazz.com)

Payroll Type : Permanent