Required Telecaller - Bangalore

Negotiable

by Freshersworld
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Job Specifications

Employment Type Full time jobs

Job Description

Make calls to existing and potential donors to inform them about ongoing campaigns, fundraising drives, and specific projects. Encourage regular and one-time donations for various causes supported by the NGO. Engage with individuals interested in volunteering and explain the various ways they can contribute to the NGO s work.

Key Responsibilities:

Outbound Calling:
- Make outbound calls to individuals from existing or potential donor databases.
- Explain the NGO s mission, current campaigns, and how donations make a difference.
- Persuade individuals to support the cause through monetary contributions.
Donor Engagement:
- Build a rapport with potential donors during calls, focusing on trust and transparency.
- Answer donor queries regarding the organization s activities, fund utilization, and impact.
- Handle objections or doubts positively and encourage involvement through donations.
Follow-up Communication:
- Follow up with interested donors via scheduled calls, SMS, or emails.
- Send digital brochures, campaign details, and payment links when required.
- Remind donors of recurring contributions and renewals.
Fundraising Targets:
- Achieve daily, weekly, and monthly fundraising targets set by the organization.
- Maintain a minimum number of productive calls per day.
- Report conversion rates, successful donations, and feedback to the team leader.
Database Management:
- Maintain accurate records of donor interactions, call status, and follow-up dates in the CRM system or Excel sheets.
- Ensure data confidentiality and adhere to the organization s privacy policies.
Coordination and Reporting:
- Collaborate with other telecallers, field fundraisers, and campaign teams.
- Participate in regular team meetings, training sessions, and feedback discussions.
- Share daily reports of calls made, pledges secured, and challenges faced.
Communication Quality:
- Maintain a polite, persuasive, and respectful tone at all times.
- Ensure all conversations reflect the values and credibility of the organization.
- Avoid pressure tactics and promote ethical fundraising practices.
Donor Retention Support:
- Call existing or previous donors for renewals, additional support, or feedback.
- Update them on the progress and impact of the projects they have supported.