Required Delivery Boy - Mumbai

Key Responsibilities:

1. Order Pickup:
   • Receive order details through a mobile app or directly from the restaurant.
   • Reach the restaurant or kitchen on time to collect food.
   • Ensure the food items are packed correctly and match the customer s order.
   • Double-check order numbers, bills, and packaging to avoid errors.
2. Food Delivery:
   • Deliver food promptly to the customer s location using a two-wheeler or bicycle.
   • Use navigation tools like Google Maps or the company s app to find the delivery address.
   • Ensure that the food is delivered in good condition hot items stay hot, cold items stay cold.
   • Handle food with care and follow hygiene and safety protocols during delivery.
3. Customer Interaction:
   • Greet customers politely and hand over the order with a smile.
   • Collect payment (if applicable) through cash, card, or mobile wallet.
   • Respond respectfully to any customer queries or issues during delivery.
   • Maintain a neat and clean appearance as a representative of the restaurant or delivery platform.
4. Delivery App Usage:
   • Log in to the delivery app and stay active during assigned working hours.
   • Accept and manage orders through the app.
   • Update delivery status Picked Up, On the Way, Delivered on the app.
   • Follow app instructions and company policies.
5. Vehicle Maintenance (if using own vehicle):
   • Keep the delivery vehicle (bike/scooter/cycle) in good condition.
   • Ensure all legal documents (license, registration, insurance) are valid.
   • Maintain fuel levels and report any mechanical issues promptly.
   • Follow traffic rules and drive responsibly.
6. Reporting:
   • Report to the supervisor daily or as instructed.
   • Share delivery records and any customer feedback.
   • Inform about any delays, accidents, or order issues during shifts.
7. Team Coordination:
   • Cooperate with restaurant staff and fellow delivery agents.
   • Attend briefings or training sessions if required.
   • Support in managing high-volume orders during peak hours or festivals.