Required Telecaller - Jaipur

Job Summary:

A Telecaller is responsible for reaching out to potential or existing customers over the phone to promote products or services, gather information, resolve customer inquiries, and contribute to the company s sales or customer service goals. The role involves a high volume of outbound or inbound calls, requiring strong communication skills, patience, and the ability to engage with customers effectively. A Telecaller may work in a variety of contexts such as sales, lead generation, customer service, or follow-up calls. The ideal candidate will be articulate, energetic, and able to handle various types of customer interactions. The role provides an opportunity to enhance communication, negotiation, and customer service skills while contributing to business development and customer satisfaction.

Key Responsibilities:

1. Making Outbound Calls (Sales or Lead Generation):

• Contact potential customers or leads from a provided list or database to introduce the company s products or services.
• Conduct cold calls, follow-up calls, or lead nurturing calls to generate interest and set appointments for the sales team.
• Explain product features, benefits, and offers clearly to persuade prospects to take action.
• Qualify leads based on specific criteria and direct qualified leads to the appropriate department or sales representative.
• Maintain a persuasive but friendly approach to converting leads into customers.

2. Inbound Calls (Customer Support and Assistance):

• Answer inbound calls from customers with inquiries, concerns, or requests for information.
• Provide accurate information regarding products, services, pricing, or policies in response to customer questions.
• Resolve customer complaints, issues, or requests in a professional and timely manner, ensuring customer satisfaction.
• Direct more complex customer issues or complaints to the appropriate department or manager for resolution.

3. Customer Relationship Building:

• Establish and maintain rapport with customers, aiming to build long-term relationships that foster customer loyalty.
• Keep customers informed about new products, services, promotions, or updates relevant to their interests or past interactions.
• Follow up with customers post-service or after initial sales contact to ensure satisfaction and collect feedback.

4. Data Management and Reporting:

• Accurately update customer details, call logs, sales information, and follow-up activities in CRM or other database systems.
• Maintain records of interactions, transactions, and customer details to ensure consistent and effective communication.
• Provide regular reports on call volume, sales numbers, customer inquiries, or service issues to supervisors or managers.
• Track daily, weekly, or monthly goals and performance metrics (e.g., number of calls made, sales conversions, issue resolutions).

5. Sales and Upselling (For Tele-sales roles):

• Upsell or cross-sell additional products and services based on customer needs and preferences.
• Explain various payment plans, offers, or discounts to encourage customers to make a purchase or upgrade services.
• Keep track of any promotions or discounts offered to customers, ensuring they are in line with company policies.