Medical Administrator - Thane

Key Responsibilities:

1. Operational Management:

• Supervise the day-to-day administrative operations of the healthcare facility, including reception, registration, billing, records, and patient services.
• Coordinate appointments, scheduling, and flow of patients to ensure minimal waiting times and maximum service efficiency.
• Ensure cleanliness, security, and proper functioning of the premises and support infrastructure.

2. Staff Supervision and HR Coordination:

• Manage administrative and support staff such as receptionists, front desk executives, data entry operators, housekeeping, and maintenance personnel.
• Oversee staff attendance, duty rotations, performance tracking, and basic HR issues.
• Coordinate recruitment, training, and onboarding of new administrative employees.

3. Patient Relations and Experience:

• Ensure patients receive timely and respectful service throughout their interaction with the facility.
• Handle patient complaints and feedback with empathy and prompt resolution.
• Supervise patient registration, billing, discharge processes, and customer service quality.

4. Documentation and Records Management:

• Maintain accurate patient records, admission/discharge logs, and medical reports as per standard policies.
• Ensure electronic medical records (EMRs) or physical files are stored securely and are easily accessible to authorized personnel.
• Ensure compliance with data protection laws, hospital documentation standards, and medical record retention policies.

5. Coordination with Medical Staff:

• Facilitate smooth coordination between administrative teams and clinical staff including doctors, nurses, and lab technicians.
• Assist in doctor scheduling, operating theater allocation, and outpatient department (OPD) operations.
• Support medical professionals by organizing case files, reports, and timely communication of appointments or procedures.

6. Regulatory and Legal Compliance:

• Ensure compliance with healthcare regulations set by local/state health departments, NABH, and other accreditation bodies.
• Maintain up-to-date licenses, certifications, fir