Required Telesales Executive - Bangalore

Key Responsibilities:

1. Lead Generation and Prospecting:

• Identify and research potential customers through leads provided, cold calling, and lead generation activities.
• Develop and maintain a customer database of potential clients for follow-up calls and sales opportunities.
• Qualify leads by identifying potential customer needs, challenges, and how the company s products or services can help.
• Set up appointments or demos for the sales team when required.

2. Sales and Revenue Generation:

• Conduct outbound calls to potential customers and promote the company s products or services.
• Persuade prospects to purchase products or services by highlighting the features, benefits, and advantages.
• Handle incoming calls and inquiries from customers interested in purchasing products or services.
• Close sales over the phone by successfully addressing objections and answering queries from potential clients.
• Meet or exceed monthly and quarterly sales targets and performance goals.

3. Customer Relationship Management:

• Build and maintain strong relationships with customers to encourage repeat business and referrals.
• Provide excellent customer service by addressing customer queries, providing product information, and resolving issues.
• Keep customers informed about the latest product updates, promotions, or offers.
• Manage customer objections and concerns tactfully to maintain a positive relationship.

4. Product Knowledge and Market Understanding:

• Stay up-to-date with the company s products, services, pricing, and promotions to effectively communicate with customers.
• Understand the competitive landscape and market trends to position the company s offerings as the best solution.
• Customize sales pitches and presentations based on customer needs and interests.

5. Record Keeping and Reporting:

• Maintain accurate and up-to-date records of customer interactions, sales, and leads using CRM systems or sales tools.
• Report daily/weekly/monthly sales activities, conversion rates, and sales results to the Sales Manager or team leader.
• Document customer feedback, objections, and potential areas for product or service improvement.

6. Follow-up and After-Sales Support:

• Follow up with leads or customers who have shown interest but have not yet made a purchase.
• Provide after-sales support to ensure customer satisfaction and identify any additional opportunities.
• Work with the customer support team to ensure smooth order processing and delivery.

7. Continuous Improvement: