Advisor - Customer Success (0-3 Yrs) Pune (After-Sales/Customer Service)

Designation : Advisor / Customer Success AdvisorProcess : Inbound / Outbound ( Voice Process )Location: Pune, MaharashtraAbout the Role: We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Support teams For Voice Process .Whether you re a fresher or an experienced professional, if you have excellent communication skills and a passion for customer service, we d love to hear from you!Position: Sales / Insurance Advisory / Customer Support Open to language profiles as well - Telugu, Tamil, Kannada, Malayalam, Bengali, Oriya & Assamese,Gujarati.Roles and responsibilities :- Working effectively in a fast-paced environment- Using assigned software and tools to manage customer interactions and data- Adhering to company policies and procedures- Maintaining a professional and courteous demeanor at all times- Providing information about insurance products- Processing insurance applications or claims- Answering customer questions about insurance policies- Handling inbound and outbound calls (depending on LOB)- Answering customer inquiries and resolving issues related to sales, insurance, or general product/service information- Providing accurate and timely information to customers- Troubleshooting problems and guiding customers through solutions- Maintaining records of customer interactions- Escalating unresolved issues to the appropriate departmentWhat We Offer:Salary: Freshers - up to - 28,500 CTC | Experienced - up to - 40,000 CTCLocation: Pune, MaharashtraQualifications: Graduation is mandatory Interview schedule:Shift timings: Monday to Saturday, 10 AM to 5 PMQualifications- Graduation in any field Nice to have- Good verbal and written skills.- Good Communication and Interpersonal skills- Domain Knowledge. (ref:updazz.com)

Payroll Type : Permanent