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Customer Service/Customer Support

Negotiable
by Freshersworld
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Job Specifications
Employment Type Internship/Projects
Job Description

&

Selected intern 's day-to-day responsibilities include:
1. Respond promptly and efficiently to customer inquiries via phone, email, and live chat, ensuring exceptional service is provided at all times
2. Assist in resolving customer complaints and issues, aiming for quick and effective solutions
3. Collaborate with cross-functional teams to ensure customer feedback is addressed and escalated appropriately
4. Maintain accurate customer records and update our CRM system with relevant information
5. Attending the phone leads and converting them.
6. Assist in developing and implementing customer service policies and procedures to enhance overall service quality
7. Work on outbound calls and lead generation
If you are a proactive problem-solver with a passion for delivering exceptional customer experiences, this internship opportunity at Unimonks is perfect for you! Join our team and gain valuable hands-on experience in the fast-paced world of customer service. Apply now!

Skill(s) required

  • English Proficiency (Spoken)
  • Hindi Proficiency (Spoken)
  • MS-Office
    • Earn certifications in these skills
    Learn Business Communication

    Who can apply

    Only those candidates can apply who: 1. are available for full time (in-office) internship 2. are from or open to relocate to Delhi and neighboring cities 3. have relevant skills and interests

    Perks

  • Certificate
    • Additional information
    Stipend structure: This is a performance-based internship. In addition to the minimum-assured stipend, you will also be paid a performance-linked incentive ( 1000 per sale).

    Number of openings

    2

    Certificate: Will be provided at the end of the Internship



    Job Profile : Customer ServiceCustomer Support
    Industry : Internship, tech-support
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    About Employer
    Freshersworld (Registered since June-2017)
    Unimonks
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