Sales Executive - Telecaller

Key Responsibilities

1. Outbound Sales Calling

• Make high-volume outbound calls daily to prospective or existing customers using the company s database or CRM tools.
• Pitch relevant products or services clearly and confidently, adjusting the sales script to the customer 's interest level.
• Listen attentively to customer needs, ask qualifying questions, and offer customized solutions.
• Meet or exceed daily and monthly sales call and conversion targets.

2. Lead Generation and Conversion

• Identify qualified sales leads through effective communication and pre-screening.
• Follow up with leads through scheduled callbacks, emails, or WhatsApp to nurture interest.
• Guide potential customers through the sales process until closure or escalation.
• Maintain a strong conversion rate by closing deals or transferring hot leads to senior sales staff.

3. Customer Relationship Management

• Build and maintain strong relationships with new and existing clients.
• Provide accurate information regarding product features, pricing, benefits, and terms.
• Resolve basic queries and objections with confidence and clarity.
• Ensure customer satisfaction by offering support and addressing concerns promptly.

4. Sales Documentation and CRM Updates

• Record customer details, lead status, and sales outcomes accurately in CRM software or Excel sheets.
• Update call logs, maintain daily performance records, and prepare sales activity reports.
• Coordinate with internal teams for product-related updates, client onboarding, or post-sale support.

5. Team Collaboration and Learning

• Work closely with other sales executives, team leads, and marketing staff for campaign alignment.
• Share feedback received during calls to improve messaging, offers, or service delivery.
• Attend team meetings, product training, and role-plays to improve performance and knowledge.
• Stay updated on product features, industry trends, and competitor offerings.