Experienced Production Support Specialist In Salem

A Production Support Specialist ensures the smooth and reliable operation of software applications in a live production environment. They troubleshoot technical issues, monitor system performance, and work with cross-functional teams to resolve problems. This role often involves incident management, troubleshooting, and preventative maintenance.
Key Responsibilities:
Troubleshooting and Issue Resolution: Identify, diagnose, and resolve technical issues in a production environment.
System Monitoring: Continuously monitor system performance and identify potential problems before they impact users.
Incident Management: Manage and escalate incidents, ensuring timely resolution and minimal downtime.
Collaboration: Work closely with development, QA, and other teams to ensure smooth deployments and releases.
Preventative Maintenance: Implement and maintain processes and procedures to prevent future issues.