Associate - Client Support (0-6 Yrs) Bangalore (After-Sales/Customer Service)

- Utilized customer support tools Zendesk, Freshdesk to manage and resolve an average of 20 tickets per day, maintaining a 100% satisfaction rating.- Handled client inquiries efficiently across multiple channels email, chat, phone, prioritizing and escalating cases to meet service-level agreements.
-Analyzed customer feedback and CRM data to identify and address recurring issues, contributing to process.- Collaborated with cross-functional teams to resolve complex issues, ensuring clear communication and timely resolution for client escalations improvements that increased first-contact resolution Daily checking calls and reporting work is done professionally.
-Maintaining daily tracker of tickets and checking alerts in solarwinds and production and disk servers redirecting them to respective teams.
-Conducted follow-ups with clients post-resolution to ensure satisfaction and gather feedback for continuous improvement. Qualification: -PUC -Candidate should be Avg in English Malayalam / Marathi Working - 6 DaysRotational Shifts : (8 am - 8 pm) 1 Rotational Off (ref:updazz.com)

Payroll Type : Permanent