Field Sales Executive

Key Responsibilities:

1. Merchant Acquisition and Onboarding

• Visit retail shops, vendors, small and medium businesses, and service providers in the assigned territory to introduce GPay for Business.
• Explain the benefits of accepting UPI payments through GPay, including cashback offers, ease of use, and integration features.
• Collect necessary documents (such as PAN card, Aadhaar card, bank details) and assist merchants with the onboarding process through the GPay business app or portal.
• Ensure successful activation of the merchant s GPay account and verify test transactions when required.

2. Product Pitching and Education

• Demonstrate how to use the GPay business app to accept and manage payments.
• Educate merchants on the benefits of digital payments such as better record-keeping, contactless transactions, instant settlements, and improved customer experience.
• Answer queries related to app usage, security, transaction fees (if applicable), and troubleshooting.
• Promote ongoing promotional offers or cashback schemes to encourage merchant retention and usage.

3. Daily Field Reporting and Tracking

• Maintain accurate records of daily visits, merchant onboarding status, and transaction updates.
• Submit regular reports to the team lead or manager, including the number of onboardings, activations, and feedback received.
• Use CRM tools or mobile apps to log merchant information and follow up on leads.

4. Relationship Building and Follow-up

• Build and maintain strong relationships with onboarded merchants to ensure regular use of GPay for business.
• Identify potential high-value merchants for upselling or deeper engagement.
• Collect feedback from merchants on challenges or suggestions and relay this to the product or support teams.

5. Compliance and Process Adherence

• Ensure KYC (Know Your Customer) documents collected are authentic and complete.
• Follow company policies regarding data privacy, ethical sales practices, and reporting standards.
• Stay informed about GPay s latest features, compliance guidelines, and promotional campaigns.