Customer Service Representative

Specific Responsibilities:
Handle inbound customer calls and address their queries.
Understand and fulfil customer needs for satisfaction.
Build trust through clear and interactive communication.
Provide accurate information using proper tools.
Resolve complaints promptly and offer appropriate solutions.
Follow up to ensure issue resolution.
Maintain records of customer interactions and accounts.
Adhere to communication guidelines and policies.
Go the extra mile to engage and delight customers.
Perks & Value Proposition:
Health insurance: Rs 1 lakh per year, fully paid by the company.
Free lunch and snacks: Provided to all employees.
Promotions: Employees are promoted every 6 months, with outstanding
performers eligible for promotions every quarter.
Rewards: Monthly recognition and rewards for top performers.
Career growth: Employees can become Assistant Managers in as little as 2 years.
Team-building activities: Regular team parties and an Annual Day outing for all employees.
Educational & Skill-Set Qualifiers:
Education: Graduation or HSC qualified.
Skills: Excellent verbal and written communication, good interpersonal skills,
numerical and analytical ability, and strong decision-making skills.
Languages: English and Hindi mandatory; Kannada, Tamil, or Marathi preferred.
Technical skills: Proficient in MS Office (Excel, Word).
Work schedule: Flexible for a day shift (9 hours between 8 AM - 10 PM), and comfortable working 6 days a week, with a weekday off.