Assitant Manager - Customer Success/Digital Marketing - Customer Engagement & Experience Platform (5-8 Yrs) Gurgaon/Gurugram/Bangalore/Mumbai (Online/Digital Marketing)

-Opportunity to make a positive impact-Opportunity within a company with a solid track record of performance-Work alongside & learn from best in class talentOur client is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention.The JobRole & Responsibilities- Develop an intimate understanding of your customers businesses- Develop a network of champions within each account through education, coaching and strong influencing skills- Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user lifecycle journey- Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals- Be an expert on trends and best practices for digital marketing and analytics- Enlighten our customers with insights garnered from their own data and industry trends- Ensure customers get maximum value from customer engagement by leveraging full platform functionality- Handle customer concerns with confidence, putting them at ease- Generate Case Studies, Testimonials & PR from customers opportunities- Learn best of the marketing technologies and concepts- Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts- Represent on behalf of customers/company at different forums/webinarsIdeal CandidateQualifications- MBA in Marketing is a plus- 5 years of experience in digital marketing, CRM or Customer Success (Ideal)- Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired- Ability to work with cross-functional teams- Strong project management and time management skills- Ability to identify and implement process improvements- Strong problem-solving skills - diagnosis, root-cause assessment, option evaluation and resolution- Ability to communicate clearly and strategically with clients, team members, and the marketplace- Ability to respond quickly to critical issues and roadblock- Good communication skills (Written/Oral)- Excellent presentation skills (ref:updazz.com)

Payroll Type : Permanent