Tele Sales Executive

Key Responsibilities:

1. Outbound Sales Calls:

• Make outbound calls to prospective customers from the lead database to promote products or services.
• Conduct effective sales conversations by understanding customer needs and offering suitable solutions.
• Present and explain the features and benefits of the company s products or services.
• Work towards daily, weekly, and monthly sales targets and KPIs.
• Qualify leads and identify potential customers by engaging in persuasive dialogue.

2. Customer Relationship Building:

• Establish rapport with prospective and existing customers to build long-term relationships.
• Maintain a professional demeanor during all calls, creating a positive impression of the company.
• Listen actively to customers, address their needs, and provide product or service recommendations.
• Follow up with leads or customers to provide additional information and convert initial interest into a sale.
• Handle customer objections and concerns in a professional manner, ensuring the customer feels valued.

3. Lead Management:

• Maintain accurate records of customer interactions, including contact details, sales conversations, and follow-up notes.
• Update the CRM (Customer Relationship Management) system with customer information and sales progress.
• Track the status of each lead and follow up in a timely manner, ensuring no opportunities are missed.
• Prioritize leads based on their level of interest and potential for conversion.

4. Sales Closing:

• Convert leads into actual sales by closing deals effectively.
• Negotiate pricing, terms, and conditions, offering customized solutions when necessary.
• Secure payment details or commitments from customers and ensure a smooth transaction process.
• Process orders or sales requests accurately and promptly, ensuring order fulfillment.

5. Product Knowledge:

• Stay up-to-date with product knowledge and market trends to provide customers with accurate and relevant information.
• Attend training sessions or briefings to stay informed about product updates, promotions, and pricing changes.
• Address any product-related inquiries, ensuring customers are well-informed before making purchasing decisions.

6. Reporting and Performance Tracking:

• Provide regular updates to the sales manager regarding performance, customer feedback, and sales figures.
• Keep track of sales achievements and continuously evaluate personal performance against targets.
• Participate in team meetings and contribute to brainstorming sessions on improving sales strategies and processes.
• Provide feedback on leads, customer preferences, and competitor activities t