Required Telecaller - Ahmedabad

Key Responsibilities:

1. Outbound Calling

• Call prospective customers from provided databases or leads.
• Explain the company 's products or services clearly and persuasively.
• Convince potential customers to engage in a sale, schedule a meeting, or request a demo.
• Follow predefined scripts while also tailoring the conversation based on customer responses.

2. Inbound Call Handling

• Receive and manage incoming calls from existing or prospective clients.
• Resolve customer queries, provide relevant product or service information, and address complaints.
• Ensure professional, courteous, and timely responses to all inquiries.

3. Lead Generation and Follow-up

• Identify customer interest and capture relevant details for sales leads.
• Schedule follow-up calls for interested prospects and maintain timely communication.
• Track and update lead status in CRM systems or call logs.
• Meet daily, weekly, and monthly lead generation or conversion targets.

4. Customer Relationship Management

• Build and maintain positive relationships with customers through consistent communication.
• Ensure customers feel valued and supported at every interaction.
• Take initiative to go the extra mile in customer service and engagement.

5. Documentation and Reporting

• Maintain accurate and updated records of calls made, lead status, outcomes, and remarks.
• Record feedback from customers and report any issues or insights to supervisors.
• Prepare daily or weekly reports summarizing calls, conversions, and challenges faced.

6. Sales Support (If Applicable)

• Support the field sales team by booking appointments and qualifying leads.
• Provide information about current promotions, offers, and new products.
• Assist in post-sale processes such as payment follow-up, documentation, or customer onboarding.