Required Telesales Executive - Coimbatore

Job Summary:

We are seeking a motivated and goal-driven Telesales Executive to join our growing sales team. As a Telesales Executive, your primary responsibility will be to contact potential and existing customers via telephone to promote products or services, generate leads, and convert inquiries into sales. You will play a critical role in contributing to the company s revenue and customer base growth through proactive communication, persuasion, and relationship-building skills. This is a fast-paced role suited for individuals who enjoy connecting with people, working with targets, and turning conversations into business opportunities.

Key Responsibilities:

1. Outbound Calling & Lead Generation:

• Make a high volume of daily outbound calls to potential customers using company-generated or sourced lead lists.
• Introduce and explain products/services in a clear, concise, and engaging manner.
• Understand customer requirements and pitch products that best meet their needs.
• Generate qualified leads and schedule appointments for the field sales team if applicable.

2. Inbound Call Handling:

• Handle incoming sales inquiries, provide product information, and guide customers toward making a purchase decision.
• Convert warm leads and inquiries into confirmed sales.
• Address product-related queries, objections, and concerns with professionalism and accuracy.

3. Sales Conversion & Target Achievement:

• Consistently meet or exceed daily, weekly, and monthly sales targets and KPIs (e.g., call volume, conversions, revenue).
• Maintain an updated knowledge of company offerings, pricing, and promotions to deliver accurate information.
• Upsell or cross-sell additional products and services based on customer profiles.

4. Customer Engagement & Relationship Building:

• Build strong rapport with prospects to establish trust and increase chances of conversion.
• Maintain follow-up communication with interested leads via phone, SMS, email, or WhatsApp until the deal is closed.
• Ensure customer satisfaction throughout the sales cycle.

5. CRM and Record Management:

• Accurately update customer details, call notes, and outcomes in the CRM system or internal database.
• Track leads through the sales pipeline and keep detailed records of interactions.
• Generate and submit daily/weekly performance reports to supervisors.

Job Profile : Telesales Executive
Industry : BPO, MBA, Diploma, bsc-bca-bbm, female