Technical Support Executive - Chat & Voice Process (1-3 Yrs) Gurgaon/Gurugram (After-Sales/Customer Service)

As a Technical Support Executive, your main responsibilities will include providing excellent customer service, identifying and diagnosing technical issues, and resolving them in a timely manner. You will communicate with customers via phone, email, or chat to understand and help resolve their technical concerns. Additionally, you will collaborate with other teams, such as software development and quality assurance, to ensure the timely resolution of customer issues.Post Technical Support Executive Job :Responsibilities:- Provide technical support and assistance to customers via phone, email, or chat- Identify and diagnose technical issues reported by customers- Resolve technical problems in a timely and efficient manner- Assist customers with software installations and upgrades- Document and track customer issues in a ticketing system- Collaborate with other teams to ensure timely resolution of customer issuesQualifications:- Proven experience in a technical support role- Good understanding of computer systems and networks- Excellent problem-solving and communication skills- Ability to explain technical concepts to non-technical users- Strong customer service orientation- Patience and empathy when dealing with customer issuesSkills:- Knowledge of Windows and Mac OS- Familiarity with software installation and troubleshooting- Basic understanding of network protocols and configurations- Proficiency in using remote support tools- Excellent verbal and written communication skills- Profile-Blended Process (Chat Voice)- Work Mode-Work From Office- Position-Tech Support- Skillset- Good communication in English language and excellent verbal fluency required- Qualification- Graduate in any Field- Interview rounds- HR Round > Ops Round > Versant- Salary: 25K CTC to 31K CTC- Location- Sector 18, Gurugram, Haryana 122016- Experience- At least 6 months of INTL Process Exp- Working days: 5 Days Working; Rotational Shifts with Rotational Weekly Offs- Benefits & Perks: Both Side Cabs (ref:updazz.com)

Payroll Type : Permanent