Telecaller/Customer Service Role - BPO (1-5 Yrs) Mumbai (Telesales/Inside Sales/BPO)

Job Title: Telecaller - Customer Service (English Japanese)Company: Kserve BPOLocation: Thane West, Maharashtra - 400604Work Mode: Onsite (Work from Office)Shift: Day Shift (06:00 AM to 3:30 PM)Working Days: Monday to Friday (Saturday & Sunday Off)Interview Mode: Telephonic (10:00 AM to 4:00 PM, Monday to Friday)Contact Person: HR HemlataJob Description:Kserve BPO is hiring dynamic and customer-focused professionals for the role of Telecaller - Customer Service. The ideal candidate will be responsible for handling customer interactions via voice calls, emails, and chats, ensuring top-notch service delivery in both English and Japanese.Key Responsibilities:- Handle inbound and outbound calls professionally in both English and Japanese.- Address customer queries and concerns via email and chat support.- Maintain accurate records of customer interactions.- Deliver excellent customer service to international clients.- Adhere to company protocols and KPIs.Requirements:Education: 12th Pass / GraduateLanguage Proficiency: Japanese (N1 or N2 level) and fluent in EnglishAge Limit: 18 to 35 yearsExperience:Fresher orMinimum 1 year of international BPO experience with voice, email, and chat supportSkills:Excellent communication skills in English and JapaneseProficiency in written communication for handling emails/chatsCustomer-centric attitudeAbility to work independently and collaborativelySalary:Up to - 40,000/- per month (based on experience and skillset)Preferred Candidate:Male candidates with Japanese language proficiency and prior international BPO experience will be given preference.To Apply:Kindly contact HR Hemlata during the interview hours mentioned above. (ref:updazz.com)

Payroll Type : Permanent