Student Counselor / Front Office Executive

Key Responsibilities:

1. Front Office / Reception Duties:

• Greet and assist students, parents, walk-in visitors, and faculty in a professional and courteous manner.
• Answer incoming calls, respond to emails, and manage WhatsApp or chatbot inquiries.
• Maintain the cleanliness and organization of the reception and waiting area.
• Maintain a visitor logbook and issue visitor passes, if applicable.

2. Student Counseling and Course Guidance:

• Interact with prospective students and provide accurate information about available courses, admission criteria, fee structures, and career prospects.
• Understand the academic interests and goals of students and counsel them accordingly.
• Conduct one-on-one or group counseling sessions to guide students on course selection and enrollment process.
• Follow up with leads generated from walk-ins, website inquiries, social media, and references.

3. Admission Coordination:

• Assist students throughout the admission process, including application form filling, document verification, and fee collection.
• Maintain and update student databases and ensure accurate record-keeping.
• Coordinate with academic or admission teams for scheduling assessments, interviews, or demo classes.
• Support in onboarding new students and explain orientation or induction processes.

4. Communication and Follow-up:

• Follow up with prospective students and parents via phone, SMS, WhatsApp, and email to convert inquiries into enrollments.
• Handle objections or concerns from students/parents and provide suitable resolutions.
• Maintain regular communication with enrolled students to ensure continued engagement.

5. Administrative Support:

• Maintain daily inquiry reports, student walk-in data, counseling conversion records, and registration lists.
• Handle petty cash (if required) and maintain receipts for course fee payments or registration charges.
• Assist in organizing student events, seminars, open houses, and counseling drives.
• Coordinate with vendors or housekeeping staff to ensure smooth office operations.

6. CRM / Software Data Entry:

• Enter and manage leads, counseling notes, and follow-ups in CRM systems or Excel databases.
• Generate reports on inquiry conversion rates, follow-up status, and counseling effectiveness.
• Ensure the confidentiality and security of student data and personal information.

7. Institutional Branding and Support:

• Represent the institution in a professional and friendly manner.
• Maintain knowledge about all current cour